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Orders flowing in through phone or chat conversations? Create them in Hantera, directly from the order view. With the Hantera Manual Order Creation App, your support team can quickly create and send orders without switching tools or tabs. Whether a customer reaches out via phone, chat, or email, agents can generate an order directly from the ticket pre-filled with customer details and product info—making the process fast, accurate, and fully trackable.

Hantera account - You need an active Hantera account with manual order functionality enabled. Connected webshop platform - The app must be integrated with your e-commerce system (e.g., Shopify, WooCommerce, or custom). Support platform integration - Works best when connected to a support tool like Zendesk, where tickets and customer data are accessible. Product and inventory sync - Your product catalog and inventory must be synced with Hantera to enable real-time product search and availability. User permissions - Agents using the app need appropriate permissions in both Hantera and the support platform to create and manage orders.

• 2025.06.4.2 (2025-06-04)
  Create orders directly from support tickets - No need to leave the conversation or switch systems. Pre-filled customer info - Pulls customer details straight from the ticket to speed things up. Quick product search - Find and add products in just a few keystrokes. Real-time pricing and availability - See current stock levels and pricing as you build the order. Custom order fields - Add internal notes, discounts, or delivery instructions as needed. Order confirmation preview - Review the order before sending it to the customer. One-click send - Submit the order with a single click—no extra steps. Integrated with your webshop - Syncs with your existing setup to keep things consistent. Activity logging - Every created order is tracked and linked to the original ticket. Supports multi-language and multi-market setups - Works across regions and customer types.


• 2025.06.4.0 (2025-05-04)
  Create orders directly from support tickets - No need to leave the conversation or switch systems. Pre-filled customer info - Pulls customer details straight from the ticket to speed things up. Quick product search - Find and add products in just a few keystrokes. Real-time pricing and availability - See current stock levels and pricing as you build the order. Custom order fields - Add internal notes, discounts, or delivery instructions as needed. Order confirmation preview - Review the order before sending it to the customer. One-click send - Submit the order with a single click—no extra steps. Integrated with your webshop - Syncs with your existing setup to keep things consistent. Activity logging - Every created order is tracked and linked to the original ticket. Supports multi-language and multi-market setups - Works across regions and customer types.


• 2025.06.3.9 (2025-02-09)
  Create orders directly from support tickets - No need to leave the conversation or switch systems. Pre-filled customer info - Pulls customer details straight from the ticket to speed things up. Quick product search - Find and add products in just a few keystrokes. Real-time pricing and availability - See current stock levels and pricing as you build the order. Custom order fields - Add internal notes, discounts, or delivery instructions as needed. Order confirmation preview - Review the order before sending it to the customer. One-click send - Submit the order with a single click—no extra steps. Integrated with your webshop - Syncs with your existing setup to keep things consistent. Activity logging - Every created order is tracked and linked to the original ticket. Supports multi-language and multi-market setups - Works across regions and customer types.