Customer First Integration

Orders flowing in through phone or chat conversations? Create them in Hantera, directly from the order view.

Hantera account - You need an active Hantera account with manual order functionality enabled. Connected webshop platform - The app must be integrated with your e-commerce system (e.g., Shopify, WooCommerce, or custom). Support platform integration - Works best when connected to a support tool like Zendesk, where tickets and customer data are accessible. Product and inventory sync - Your product catalog and inventory must be synced with Hantera to enable real-time product search and availability. User permissions - Agents using the app need appropriate permissions in both Hantera and the support platform to create and manage orders.

• 2025.06.4.2 (2025-06-04)
  Create orders directly from support tickets - No need to leave the conversation or switch systems. Pre-filled customer info - Pulls customer details straight from the ticket to speed things up. Quick product search - Find and add products in just a few keystrokes. Real-time pricing and availability - See current stock levels and pricing as you build the order. Custom order fields - Add internal notes, discounts, or delivery instructions as needed. Order confirmation preview - Review the order before sending it to the customer. One-click send - Submit the order with a single click—no extra steps. Integrated with your webshop - Syncs with your existing setup to keep things consistent. Activity logging - Every created order is tracked and linked to the original ticket. Supports multi-language and multi-market setups - Works across regions and customer types.