Service Privacy Policy
Hantera AB (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, process, and store your personal data for our Platform and related tools (“the Service”) and outlines your rights as a user.
1. Data Controller and Contact Information
The controller of your personal data is:
Hantera AB
Kaplansgatan 18
541 34 Skövde, Sweden
Email: [email protected]
If you have any concerns or questions regarding this Privacy Policy or the way we handle personal data, please contact us using the information above.
2. Data We Collect
We collect personal data to provide and improve our Service. This data is divided into two categories:
(a) Necessary Data for Functionality (Required)
We collect and process certain personal data as part of the contract between you and us to deliver the Service. This data is essential for the operation of the platform and includes:
- Identifiable Information: Email address, IP address, and user account information.
- Device and Browser Information: Web browser type, operating system, and device details.
- Local Storage Data for User Settings and Functionality: Certain non-identifiable settings, such as preferences or configurations (e.g., language preferences or session data), may be stored in your browser via local storage.
- Local storage data can be shared with our servers when necessary to ensure core functionality, such as authentication or syncing settings across devices.
(b) Optional Monitoring and Diagnostics (Consent-Based)
To improve our Service, diagnose issues, and monitor performance, we may collect additional optional data. Participation in this monitoring is entirely optional and subject to your explicit consent. This data includes:
- Information about your device and app usage.
- Records of your interactions with the Service, such as navigation patterns, actions taken, system performance, and error details.
This optional data is processed by a trusted third-party diagnostic provider headquartered in the United States. All optional diagnostic data is stored exclusively on secure servers located in Frankfurt, Germany.
3. Purposes and Legal Bases for Processing
The legal bases we rely on to process your personal data are as follows:
(a) Necessary Data for Functionality (Required):
We process this data to fulfill the contract between you and us (Article 6(1)(b) of the GDPR) or based on our legitimate interest in providing a secure, functional, and efficient Service (Article 6(1)(f)).
(b) Optional Monitoring and Diagnostics (Consent-Based):
We process this data based on your explicit consent (Article 6(1)(a)). The purpose is to:
- Detect and resolve bugs or issues within the system.
- Improve user experience by evaluating app performance and understanding usage patterns.
You may withdraw your consent for optional monitoring at any time (see Section 9).
4. Cookies, Local Storage, and User Settings
We use browser-based technologies, including local storage and optional cookies, for the following purposes:
(a) Necessary Functionality (Required Local Storage):
Certain Service features use your browser’s local storage to store preferences and functionality-related settings. Examples include keeping track of your language selection or session details. This type of data does not require user consent as it is critical for delivering the Service.
While this data is stored locally in your browser, relevant information can be shared with our servers when required to enable features like syncing preferences or troubleshooting problems.
Users can clear local storage data through their browser settings, but doing so may affect the usability of the Service.
(b) Optional Cookies and Tracking Technologies (Consent-Based):
If you consent to optional diagnostics, additional cookies and tracking technologies may be used to record user interactions and facilitate diagnostics. This enables us to enhance your experience and resolve technical issues.
You can manage your cookie preferences or remove your consent at any time in your browser or via the app (see Section 9).
5. How Your Data Is Stored and Processed
Data processing and storage depend on how you use our Service:
- Necessary Functionality:
Data required for core Service functionality is processed and controlled by Hantera AB. This data is stored on secure servers located in various EU-based data centers if you are a cloud customer.- For customers who choose on-premise enterprise hosting, data remains entirely within the customer’s infrastructure.
- Optional Monitoring and Diagnostics:
Optional data collected for monitoring purposes is processed by a third-party data processor based in the United States. However, all diagnostic data is stored on secure servers located in Frankfurt, Germany.
We use robust security measures to ensure the confidentiality and integrity of all personal data, including encryption.
6. Retention Period
The retention period for your personal data depends on the type of data and its purpose:
- Necessary Data: Retained as long as your account is active or as otherwise required by applicable law.
- Optional Monitoring Data: Retained for no longer than 30 days , after which it is automatically deleted unless retention is required by applicable law.
If you withdraw consent for optional monitoring, new data collection will stop immediately, but previously collected data will remain in accordance with the retention policy. To have historical optional monitoring data erased sooner, you must submit an erasure request (see Section 8).
7. Sharing Your Data
We only share your personal data with trusted third-party processors and subcontractors who provide services critical to the operation and support of the Service. These parties are bound by GDPR-compliant contracts and may not process your data for any purposes outside those specified in this Privacy Policy.
Specifically, optional monitoring and diagnostics processing is handled by a third-party partner headquartered in the United States and stored on servers located in Germany.
We do not sell your personal data to any third parties.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete personal data.
- Erasure (“Right to Be Forgotten”): Request the deletion of your personal data. (For optional monitoring data, this requires submitting a specific erasure request.)
- Restriction: Request limited processing of your data.
- Withdrawal of Consent: Withdraw consent for optional monitoring without affecting the Service’s required functionality.
- Portability: Request a copy of your data in a standard format.
- Objection: Object to processing based on legitimate interests.
To exercise your rights, contact us at [email protected]. You can also file a complaint with a relevant Data Protection Authority if you believe your rights have been violated.
9. Controlling Optional Monitoring
You can manage or revoke your consent for optional monitoring at any time:
- Go to your profile settings in the app.
- Disable the “Diagnostics Tracking” or similar toggle.
Revoking consent will stop new data collection immediately. However, historical data will remain in accordance with our retention policy unless you submit an erasure request.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our data handling practices or compliance obligations. Continued use of the Service after an update constitutes your acknowledgment of the revised policy.
Contact Us If you have any questions or concerns, please reach out to us at [email protected].