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Platform · Order Management · Inventory & Availability

Make “in stock” a promise your operation can keep.

Availability is where the customer promise begins. Hantera_ connects stock, reservations, fulfillment options, and market rules so teams never promise what the operation cannot deliver.

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Availability check · SKU 4471-NAVY-M
On hand14 units
Incoming+6, arrives Thu
Already promised−9 reserved
Channel allocation−3 wholesale
Support contextvisible
Safe to promise 8
The original broken promise

An inventory error is not an inventory problem. It is a support problem.

The customer never learns that stock was reserved in one system, blocked in another, and stale in a third. They only know the order was accepted and then it wasn’t.

Before

  • Stock lives in several systems
  • Reservations are invisible to other channels
  • Two channels sell the same unit
  • The order is accepted anyway
  • Support finds out when the customer does
The promise was never keepable.

After

  • Availability is calculated from real context
  • Reservations count against what can be sold
  • Channels share one view of the same stock
  • The order routes to where stock actually is
  • Support sees what changed and what is possible
The promise is a calculation.
Inventory over time in Hantera_ — physical stock, incoming stock, reservations, allocations and back orders for the INV_SE inventory location.
Available to promise

Availability is not a stock number. It is an answer.

The question is never “how many exist?” It is “how many can we safely promise, to this customer, in this market, for this delivery date?” Hantera_ answers it from context rather than from a single field.

 Stock on hand
+Incoming shipments, by date
−Already promised to other orders
−Safety and blocked stock
−Channel and wholesale allocation
=What you can promise
Hani, the Hantera_ mascot, holding up a calculator to work out what can be promised.

In stock used to be a guess. It should be a number.

More than one stock number

The same jacket means different things to different channels.

Retail, wholesale, store, marketplace and support all draw on the same inventory under different rules. Availability has to respect all of them at once.

Channel-aware

Ecommerce, POS, inside sales, marketplaces and support work from connected availability.

Market-aware

Regional rules for shipping options, product availability and delivery promises.

Customer-aware

Wholesale allocation, customer-specific terms, replacements and priority handling.

Exception-aware

Surface the orders where availability changed before the customer finds the problem.

How Hantera_ helps

Tie inventory reality to the order journey.

Availability is not a report. It is the input to routing, delivery promises, exchanges, replacements, and what support can offer when something changes.

Reservations and order stateKeep available-to-promise context correct as the order changes.
Fulfillment-node visibilityKnow where an order can ship from, be picked up, replaced or rerouted.
Business-specific rulesUse apps to express allocation, channel, customer or market logic. Replacements and returned stockWhen goods come back or a replacement ships, availability and the recovery decision stay connected. Connected integrationsBring ERP, ecommerce, POS, warehouse and logistics into the same reality.

Find the promise before it breaks.

Show us how stock becomes availability in your business. We’ll show you where the number stops being true.

Book a call → Read the omnichannel guide