The customer reaches out. Your team already knows.
When someone contacts support, the order is right there — in the same window as the conversation. What was bought, what shipped, what's late, what's being returned. No switching tabs. No asking them to explain what your business should already know. Just the context to resolve it, and the authority to make it right.
One integration. Every help desk.
Follow and manage any order, right inside your help desk — without breaking your flow.
Your inbox is where broken promises become visible. Hantera_ brings the operation underneath into the same view, so the agent isn't narrating the problem — they're fixing it.
The right context, the moment they reach out.
Pull up orders, deliveries, customers, payments, and returns — all in one place, right inside the conversation, so the first reply moves things forward instead of buying time.
"Hantera_ helps us solve problems faster and avoid passing customers from one agent to another. The result is a smoother, more consistent customer experience that helps build trust and long-term loyalty."
Customer Service Manager
Your data, your playground.
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Filter and sort
Narrow results and order them by relevance or priority — no tech skills required.
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Search with precision
Use structured queries to find the exact orders, customers, or exceptions you're after.
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Always real-time
Pull up-to-date data the moment you ask, so decisions are made on what's true right now.
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Save and share queries
Keep your own go-to views, or share them with the team so everyone works from the same picture.
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Export in a click
Right-click any result and export to CSV or Excel. That's it.
Find the problem orders first.
Build filters that fit how your team actually works — then solve the problem before the customer has to ask.
The best support ticket is the one your operation prevented.
Don't reduce interactions. Make every one count.
Show us how your team handles orders in your help desk today. We'll show you the interactions you're leaving on the table.