Questions about claims, inspections, fair resolutions, and return workflows that match the situation.
Hantera models a claim as what the customer requested and an RMA inspection as what the warehouse found, with separate lines, states, and fields for each fact.
Read the full answerClaims are matched to actual order lines and validated against the quantity still claimable, so the same purchased unit cannot be claimed more than once across separate requests.
Read the full answerHantera creates or waits for an inspection only when the selected resolution requires goods to come back; other claim lines can resolve at claim completion.
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